Buy with confidence. We are with you before, during, and after the purchase.
At Ouvirmelhor, we believe that acquiring a hearing aid should be a supported and secure decision. Therefore, we offer after-sales support and ensure your warranty rights, in accordance with Portuguese legislation and the manufacturers' conditions.
3 years of legal warranty in Portugal
New hearing aids and accessories purchased by consumers in Portugal benefit from a 3-year legal warranty of conformity, under the applicable legislation.
This warranty covers conformity defects covered by the legal regime and is the responsibility of the seller, and cannot be limited by any commercial warranty from the manufacturer.
During this period, when a conformity defect covered by the warranty occurs, the consumer may benefit from the rights provided by law, namely:
Repair;
Replacement;
Price reduction;
Termination of the contract, where applicable.
In certain situations, particularly when the conformity defect manifests within the first 30 days after delivery, the legislation provides specific consumer rights.
Manufacturer's international warranty
In addition to the 3-year legal warranty in Portugal, manufacturers may offer a commercial international warranty, according to the specific conditions of each brand and model.
When applicable, this warranty may allow access to the manufacturer's authorised assistance network during the period and in the territories defined in the respective conditions.
The international warranty is an additional commercial warranty and does not limit the consumer rights provided for in Portuguese legislation.
The specific conditions of the international warranty will be presented in the documentation of the respective device.
Technical support and after-sales support
At Ouvirmelhor, our support does not end at the time of delivery.
Our team is available to assist you with:
Questions about the use of the device;
Guidance on cleaning and maintenance;
Support in using the application;
Assistance with connecting to smartphones and other devices;
Adjustments and reprogramming of the device, when technically indicated;
Referral to authorised technical assistance;
Monitoring of the repair process.
Whenever the model and manufacturer allow, some adjustments may be made remotely, through the official platforms provided by the manufacturer.
Audiological adjustments are made based on the clinical information provided by the client and do not replace an in-person assessment when necessary.
Technical assistance
If your device has a fault or any operational issue, you do not need to deal directly with the manufacturer.
Get in touch with us and we will:
1. Assess the situation with you.
2. Indicate the necessary procedures.
3. Forward the device to the authorised technical service, when necessary.
4. Monitor the assistance process.
5. Return the device to you after the intervention.
We want you to have as few concerns as possible throughout the process.
How to request assistance
Contact info@ouvirmelhor.pt or +351 211335373, providing the order number, the model, and a description of the problem. You do not need to deal directly with the manufacturer.
The assistance procedures do not limit your legal rights. A commercial warranty or additional insurance only applies if specific conditions are effectively provided and contracted; it is not automatically included in the purchase.
Legal framework: Decree-Law No. 84/2021.