30 days to request a return The period starts when your order is received. Purchases paid at the time of order.

Complaints Book: information from Ouvir Melhor.

Complaints Book

20/10/2026

Support and complaints

For questions or complaints, contact info@ouvirmelhor.pt or +351 211335373. Identify the order and describe the situation. The indicative internal response time set is 5 days; this does not alter the applicable legal deadlines.

Seller entity: OUVIR MELHOR, UNIPESSOAL LDA, VAT number 519588665, headquartered at Largo Mouzinho de Albuquerque, nº17 1º, 2745-182 Queluz.

Electronic Complaints Book

The official portal of the Electronic Complaints Book provides supplier search and the procedure for submitting complaints. Search by the company name or VAT number indicated above. For information on access, please contact us.

You do not need to exhaust the support process before exercising your rights. Complaints follow the rules and deadlines set out in the applicable legislation.

Alternative dispute resolution

You can consult the contacts and procedures on our page for Dispute Resolution.

Ready to try?

For purchases, you have 30 days after receipt to request a return. To try before buying, ask about the available demo models.

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