Last updated: 24 October 2026
Ouvirmelhor values the privacy and protection of its customers' and users' personal data.
This Privacy Policy explains how personal data is collected, used, stored, and protected when you use the Ouvirmelhor website, contact us, request information, send audiometric information, purchase or try our products, or use our services.
The processing of personal data is carried out in accordance with the General Data Protection Regulation – Regulation (EU) 2016/679 ("GDPR") and other applicable legislation. The GDPR requires that the information provided to data subjects is clear, transparent, accessible, and easily understandable.
1. DATA CONTROLLER
The data controller for the personal data collected through this website is:
Company name: OUVIR MELHOR, UNIPESSOAL LDA
VAT number: 519588665
Head office: Largo Mouzinho de Albuquerque, No. 17 1st, 2745-182 Queluz
Commercial registration: 2882-8257-8062
Trade name: Ouvir Melhor
Email: info@ouvirmelhor.pt
Phone: +351 211335373 (call to the national fixed network)
Website: https://ouvirmelhor.pt
For questions regarding personal data and the exercise of your rights, contact info@ouvirmelhor.pt.
2. WHAT PERSONAL DATA DO WE COLLECT?
Depending on how you use our website and the services you request, we may collect different categories of personal data.
2.1. Identification data
We may collect:
First name and surname;
Date of birth, when necessary;
Tax identification number, when required for invoicing;
Other elements necessary for customer identification.
2.2. Contact data
We may collect:
Phone number;
Email address;
Billing address;
Delivery address;
Other data necessary to establish contact with you.
2.3. Data relating to purchases
We may collect:
Purchased products;
Order history;
Billing information;
Payment information;
Delivery information;
Information regarding returns, exchanges and warranties.
2.4. Health data
In the context of providing our services, we may receive and process information related to the customer's hearing, namely:
Audiograms;
Results of hearing assessments;
Information regarding the type and degree of hearing loss;
Information necessary for the selection of hearing aids;
Information necessary for the programming of the devices;
Other information related to hearing ability that the customer chooses to provide.
Health data constitutes a special category of personal data under the GDPR.
2.5. Technical data
When you use the website, we may collect certain technical data, such as:
IP address;
Device type;
Operating system;
Browser type;
Date and time of access;
Pages visited;
Information regarding the use of the website.
The collection and use of certain technical data may depend on the use of cookies and similar technologies, in accordance with our Cookie Policy.
3. HOW CAN YOU SEND YOUR AUDIOGRAM?
The collection of audiograms through the website is not active. If you request an audiological service outside the website, please contact us first for information about the appropriate channel, the party responsible and the conditions for processing the data. Do not send health documents through the store’s general forms.
4. WHAT DO WE USE YOUR DATA FOR?
Personal data may be used for the following purposes:
Management of contacts and requests
Responding to information requests;
Clarify doubts;
Present products and services;
Contact the customer regarding their request;
Provide support before and after the purchase.
Audiological assessment
When the customer provides us with audiometric information:
Assess the suitability of a hearing aid;
Recommend an appropriate solution;
Carry out personalised programming;
Provide audiological counselling;
Monitor the trial period.
Order processing
Process orders;
Confirm purchases;
Process payments;
Issue invoices;
Prepare deliveries;
Manage returns;
Manage warranties and after-sales assistance.
Testing service
Where applicable, data may be used to:
Prepare the hearing aid;
Carry out the programming;
Organise the delivery;
Monitor the trial period;
Arrange the collection of the equipment;
Process the return of the deposit, where applicable.
Improvement of services
We may use certain data to:
Improve the website;
Improve user experience;
Enhance our products and services;
Analyse the functioning of the website.
5. WHAT IS THE LEGAL BASIS FOR PROCESSING?
Personal data may be processed based on one or more of the following conditions:
Contract execution
When processing is necessary to process an order, make a delivery, provide the contracted service, manage a return, or fulfil obligations arising from the contractual relationship.
Compliance with legal obligations
When processing is necessary to comply with legal obligations, including tax, accounting, or related to the defence of consumer rights.
Consent
When processing depends on the data subject’s consent, consent will be requested in a way that is freely given, specific, informed and explicit.
Consent may be withdrawn at any time, without affecting the lawfulness of the processing carried out prior. The GDPR establishes specific requirements for the validity of consent, particularly in the case of special categories of data.
Legitimate interest
Where applicable, certain processing may be based on the legitimate interest of Ouvirmelhor, provided that the interests or fundamental rights of the data subject do not prevail.
6. PROCESSING OF HEALTH DATA
Ouvirmelhor may process health-related data when this is provided by the customer in the context of delivering audiological services.
This data may be used to:
Assess hearing loss;
Assess the suitability of a hearing aid;
Select a hearing solution;
Program the device;
Provide audiological counselling;
Monitor the trial period;
Provide assistance related to the device.
The processing of health-related data is subject to the specific rules set out in Article 9 of the GDPR. When the basis used is consent, it must be explicit, specific, and informed.
Ouvirmelhor will limit the processing of this data to the information necessary for the provision of the requested services.
Health-related data will not be used for marketing purposes.
7. CONSENT FOR THE PROCESSING OF HEALTH DATA
Where applicable, before processing audiometric data, specific consent will be requested from the customer.
The consent is specific to the purposes mentioned above and may be withdrawn at any time.
Important: consent to the processing of health data must be separate from any consent to marketing. The CNPD has emphasised the need to distinguish each processing purpose separately when consent is required.
8. WHO CAN WE SHARE YOUR DATA WITH?
Personal data may be shared, when necessary, with entities that provide services to Ouvirmelhor, namely:
Transport and distribution companies;
Payment service providers, including Eupago for online payments;
IT service providers;
Company responsible for the development or maintenance of the website;
Hosting service providers;
Accountants;
Administrative and billing service providers, including Moloni, and the Tax Authority in compliance with legal obligations;
Professionals involved in providing audiological services;
Other providers necessary for the execution of the requested service.
When these entities process personal data on behalf of Ouvirmelhor, appropriate measures and agreements will be adopted in accordance with applicable legislation.
Ouvirmelhor does not sell your personal data to third parties.
9. WHATSAPP
Ouvirmelhor may provide WhatsApp as a communication channel with customers.
This channel may be used, among other purposes, for:
Clarification of doubts;
Customer support;
Order tracking;
Communication regarding the trial period;
The eventual receipt of health information requires an appropriate channel and basis, indicated prior to sending; mere use of WhatsApp does not replace these conditions.
WhatsApp is a service provided by a third party and is subject to its respective terms of use and privacy policy.
Ouvirmelhor does not control the operation, policies, or data processing practices of WhatsApp.
10. INTERNATIONAL TRANSFERS
Whenever service providers located outside the European Economic Area are used, Ouvirmelhor will seek to ensure that personal data transfers comply with the requirements set out in the GDPR.
Where necessary, appropriate safeguards provided for in applicable legislation will be used.
11. HOW LONG DO WE KEEP YOUR DATA?
Personal data will be retained only for as long as necessary to fulfil the purposes for which it was collected or for the period required by law.
Retention periods may vary depending on the nature of the data and the purpose of processing.
Contact data
Will be retained as long as necessary to respond to the request or while there is a relationship with the customer.
Order and billing data
Will be retained for the periods legally required by tax and accounting obligations.
Data related to warranties and assistance
They will be retained for the period necessary for the management of warranties, assistance, and other legal obligations.
Audiometric data
Audiometric data will be retained only for the period necessary to fulfil the purposes for which they were collected, namely assessment, selection, programming, and monitoring of the hearing aid, or for the period during which there is a legal obligation to retain them.
When the data is no longer necessary, it will be deleted or anonymised, unless there is a legal obligation that requires its retention.
12. DATA SECURITY
Ouvirmelhor adopts appropriate technical and organisational measures to protect personal data against:
Unauthorised access;
Improper disclosure;
Alteration;
Loss;
Destruction;
Illegal or unauthorised processing.
Measures will be taken that are appropriate to the risk associated with the different types of data processed, taking into account the particularly sensitive nature of health-related data.
Despite the measures implemented, no transmission or storage of information over the Internet can be considered absolutely secure.
13. RIGHTS OF DATA SUBJECTS
Under the GDPR, and within the legally applicable conditions, the data subject may exercise the following rights:
Right of access to your personal data;
Right to rectify inaccurate or incomplete data;
Right to erasure of data;
Right to restriction of processing;
Right to object to processing;
Right to data portability, where applicable;
Right to withdraw consent, when processing is based on consent;
Right not to be subject to certain solely automated decisions, where applicable.
The right to data portability allows, in certain circumstances, to receive the personal data provided by the data subject in a structured, commonly used, and machine-readable format.
14. HOW TO EXERCISE YOUR RIGHTS?
To exercise your rights, you should contact:
Email: info@ouvirmelhor.pt
The request should, whenever possible, indicate:
Name;
Contact used in relation to Ouvirmelhor;
Right you wish to exercise;
Information necessary to identify the request.
We may request additional information to confirm the identity of the applicant when necessary to protect personal data.
Requests will be processed within the timeframes set out in the GDPR.
15. RIGHT TO WITHDRAW CONSENT
When the processing of your data is based on consent, you may withdraw that consent at any time.
The withdrawal of consent does not affect the lawfulness of the processing carried out before that withdrawal.
The withdrawal can be requested through the contact:
Email: info@ouvirmelhor.pt
16. RIGHT TO LODGE A COMPLAINT
The data subject has the right to lodge a complaint with the competent supervisory authority if they believe their rights have been violated.
In Portugal, the supervisory authority is:
National Data Protection Commission (CNPD)
Website and complaint channels: National Data Protection Commission.
The CNPD provides information on the exercise of the rights of data subjects and the complaint mechanisms.
17. COOKIES
The Ouvirmelhor website may use cookies and similar technologies to:
Ensure the proper functioning of the website;
Store certain preferences;
Improve the user experience;
Analyse the use of the website;
Measure the performance of the website;
When applicable, present relevant content or advertising.
Cookies that are not strictly necessary will be used in accordance with the options provided to the user in the cookie management mechanism.
For more information, please see our Cookie Policy.
17.1. Optional measurement with Google Analytics and Google Ads
Upon express acceptance in the 'Cookies' panel, we use Google Analytics 4 for usage statistics and Google Ads to measure campaign performance. Before this acceptance, or if you reject the optional ones, these services are not loaded and do not receive measurements from the site.
The recipient of these measurements is Google. The information may include technical data from the browser and device, IP address, pages visited and interactions, product catalogue data, quantities, values, and transaction reference. The addresses of the pages sent by the site exclude parameters and fragments that may contain access codes. The site does not send names, emails, phone numbers, addresses, or messages filled out by customers in the forms, nor audiometries or other health documents. Enhanced conversions, Google Signals functionality, and advertising personalisation remain disabled.
You can withdraw your consent at any time in the “Cookies” panel, in accordance with section 15. International transfers are addressed in section 10. Please see the Cookie Policy and the Google's information about data received from websites that use its services.
17.2. Optional measurement with Weboost
After an explicit acceptance in the 'Cookies' panel that includes Weboost, we use this service to measure visits, contact clicks, and successful form submissions, relating them to the source of the visit. The previous acceptance limited to Google does not grant authorisation for Weboost. Before this new acceptance, or after rejecting the optional ones, we do not send measurements to this service.
The recipient is the Weboost service, via api.weboost.pt. The measurements include domain, path, and title of the public page, type of interaction, fixed name of the form, source of the visit, and UTM campaign parameters, when present. The presence of advertising identifiers is noted without transmitting their value. The connection also provides the service with the IP address and the usual technical data of a web connection. The site does not send the values filled in the forms, names, emails, phones, messages, audiometries, or other health documents. The private areas of the account and private access or screening results are excluded.
In this configuration, no Weboost cookies are installed. The source of the visit, the first conversion, and, when requested, the test mode are stored in session storage wblg:, which ends when the tab is closed or consent is withdrawn. Only forms are counted after the server confirms success; failed attempts and contacts blocked by the anti-spam mechanism do not count. A local identifier prevents the same confirmation from being counted again without being sent to the providers. You can withdraw your authorisation at any time in the 'Cookies' panel, preserving the account and the cart. The contacts for OUVIRMELHOR to exercise your rights are included in this policy.
18. MARKETING COMMUNICATIONS
Ouvirmelhor may send commercial communications regarding its products, services, campaigns, and news when there is an appropriate legal basis for this purpose.
When the sending of commercial communications depends on the user's consent, the user may withdraw their consent at any time.
The user may also unsubscribe through the option provided in the communications themselves.
Consent to receive commercial communications is independent of consent for the processing of health-related data.
19. LINKS TO OTHER WEBSITES
The website may contain links to third-party websites, applications, or services.
Ouvirmelhor is not responsible for the privacy policies, content, or data processing practices of these third parties.
We recommend that you review their respective privacy policies before providing your data.
20. MINORS
The services and products provided through the website are not specifically aimed at minors.
When the processing of minors' data relies on consent, the legally prescribed rules regarding parental or legal representative consent will apply.
21. CHANGES TO THE PRIVACY POLICY
Ouvirmelhor may update this Privacy Policy whenever necessary, particularly to reflect:
Legislative changes;
Regulatory changes;
Changes in our services;
Technological changes;
Changes in the way we process personal data.
The updated version will be made available on this website, with the respective date of update indicated.
22. CONTACTS
For any questions related to this Privacy Policy or the processing of your personal data, you can contact us at:
Company name: OUVIR MELHOR, UNIPESSOAL LDA
VAT number: 519588665
Head office: Largo Mouzinho de Albuquerque, No. 17 1st, 2745-182 Queluz
Commercial registration: 2882-8257-8062
Privacy email: info@ouvirmelhor.pt
Phone: +351 211335373
Website: https://ouvirmelhor.pt
Last updated: 24 October 2026
Context and additional information
Consult the GDPR and our Cookie Policy.