Direct contact
You can present your issue to Ouvir Melhor via info@ouvirmelhor.pt or +351 211335373, indicating the order and relevant facts. This contact does not prevent the exercise of your rights through other means.
Entity for alternative resolution of consumer disputes
For conflicts covered by its competence, you can refer to the Consumer Dispute Arbitration Centre of Lisbon (CACCL).
Address: Rua dos Douradores, 116, 2.º, 1100-207 Lisbon.
Contacts: 218 807 030 · juridico@centroarbitragemlisboa.pt.
Website and complaint procedure of the Centre.
The territorial area of the Centre covers the Lisbon Metropolitan Area, including Sintra. The admissibility of the case also depends on the subject matter, value, and applicable rules. This information does not declare a contractual adherence of the company to the Centre nor limit recourse to the competent courts.
Consult the official list of alternative dispute resolution bodies provided by the Directorate-General for Consumers and the regulations of the competent authority.